Privacy Policy

At GraminIO Technologies Pvt. Ltd. ("GraminIO," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage with our services. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Request a demo or consultation
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, promotions, or contests
• Apply for employment opportunities

The personal information we collect may include:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Professional qualifications and employment history (for job applicants)

1.2 Technical Information

When you visit our website or use our software products, we automatically collect certain technical information:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring/exit pages
• Date and time of access
• Software usage data and performance metrics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Delivery: To provide, operate, and maintain our software products and services
• Account Management: To create and manage your user account
• Customer Support: To respond to your inquiries and provide technical support
• Personalization: To customize your experience and tailor content to your preferences
• Product Improvement: To analyze usage patterns and enhance our software functionality
• Security: To detect, prevent, and address technical issues and security vulnerabilities
• Communication: To send administrative messages, updates, and marketing communications
• Compliance: To comply with legal and regulatory requirements
• Analytics: To monitor and analyze trends, usage, and activities

3. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, customer support)
• Business Partners: With our authorized business partners for joint marketing or service delivery
• Legal Compliance: When required by law, court order, or governmental regulation
• Business Transfers: In connection with any merger, acquisition, or asset sale
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability testing
• Employee training on data protection best practices
• Compliance with ISO 27001 and other security standards

While we strive to protect your personal information, please be aware that no security measures are perfect or impenetrable, and no method of data transmission over the internet can be guaranteed as completely secure.

5. International Data Transfers

As a global technology company, your information may be transferred to and processed in countries other than your country of residence, including India where our headquarters are located. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete personal information
• Deletion: The right to request deletion of your personal information (subject to legal exceptions)
• Portability: The right to receive your personal information in a structured, machine-readable format
• Restriction: The right to request restriction of processing your personal information
• Objection: The right to object to certain processing activities
• Withdraw Consent: The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typical retention periods include:

• Customer account information: Retained for the duration of our business relationship and for 7 years thereafter for legal compliance
• Transaction records: Retained for 7 years for financial and tax compliance
• Marketing communications: Retained until you opt out or for 2 years of inactivity
• Technical logs: Retained for 12-24 months for security and performance analysis

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

9. Third-Party Links

Our website and software products may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platforms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Compliance with Global Regulations

Our privacy practices comply with major global data protection regulations, including:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Personal Data Protection Bill - India
• Other applicable local data protection laws

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

This Privacy Policy is effective as of January 25, 2026 and applies to all users of GraminIO's websites, software products, and services worldwide.