Terms and Conditions

Welcome to GraminIO Technologies Pvt. Ltd. ("GraminIO," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our AI-powered software products, services, website, and related offerings. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using GraminIO's services, software products, website, or any related applications (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other applicable policies or agreements.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such case, "you" or "your" shall refer to such entity.

2. Changes to Terms

We reserve the right to modify, update, or change these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

It is your responsibility to review these Terms periodically for any changes. If you do not agree to the revised Terms, you must discontinue use of our Services.

3. Description of Services

GraminIO provides AI-powered software development services and products, including but not limited to:

• AI Language Solutions (real-time translation, language learning support)
• AI Document Solutions (automated summarization, document analysis)
• AI-Driven Customer Support Solutions (chatbots, sentiment analysis)
• Custom Software Development Services
• Data Science and Big Data Analytics
• Generative AI and Blockchain Solutions
• Cloud-based software platforms and APIs

The specific Services available to you may depend on your subscription plan, license agreement, or other contractual arrangements with GraminIO.

4. User Accounts and Registration

4.1 Account Creation

To access certain features of our Services, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your account credentials
• Be responsible for all activities that occur under your account
• Update your information to keep it accurate and current

4.2 Account Security

You are solely responsible for maintaining the security of your account. You agree to:

• Use strong, unique passwords and update them regularly
• Not share your account credentials with unauthorized individuals
• Notify us immediately of any unauthorized use or security breaches
• Log out of your account when using shared or public computers

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, including but not limited to violations of these Terms or prolonged inactivity. Upon termination, you will lose access to your account and any associated data.

5. User Conduct and Prohibited Activities

You agree to use our Services in compliance with all applicable laws and regulations. You further agree not to:

• Illegal Activities: Use our Services for any unlawful purpose or in violation of any local, state, national, or international law
• Intellectual Property Violation: Infringe upon our intellectual property rights or those of third parties
• Security Violations: Attempt to gain unauthorized access to our systems, networks, or data
• Malicious Activities: Introduce viruses, malware, or other harmful code
• Interference: Disrupt or interfere with the security or functionality of our Services
• Data Scraping: Use automated means to scrape, harvest, or collect data from our Services
• Impersonation: Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Spam: Send unsolicited commercial communications or spam
• Abuse: Harass, threaten, or abuse other users or our employees
• Reverse Engineering: Reverse engineer, decompile, or attempt to extract source code from our software

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, software, technologies, and materials available through our Services, including but not limited to text, graphics, logos, images, software, algorithms, user interfaces, and documentation (collectively, the "Content"), are the property of GraminIO or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Except as expressly permitted by these Terms or with our prior written consent, you may not:

• Copy, reproduce, distribute, or create derivative works from our Content
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any copyright, trademark, or proprietary notices
• Use our Content for commercial purposes without authorization
• Transfer, sublicense, or resell our Services

6.2 User Content

You retain ownership of any content you submit, post, or display on or through our Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with our Services.

You represent and warrant that you have all necessary rights to submit your User Content and that such content does not violate any third-party rights or applicable laws.

7. Subscription Plans and Payment Terms

7.1 Subscription Plans

We offer various subscription plans with different features, usage limits, and pricing. The specific terms of your subscription will be outlined in your order confirmation, invoice, or subscription agreement.

7.2 Payment Terms

All payments are due in advance unless otherwise agreed in writing. We accept various payment methods as indicated on our website. You are responsible for:

• Providing accurate and complete billing information
• Ensuring your payment method remains valid and has sufficient funds
• Paying all applicable taxes, fees, and charges
• Promptly updating your billing information if it changes

7.3 Automatic Renewal

Unless otherwise specified, subscriptions automatically renew at the end of each billing period for the same duration and at the then-current rates. You may cancel automatic renewal through your account settings or by contacting our support team.

7.4 Refund Policy

Our refund policy varies depending on the specific service and subscription plan. Generally, we do not offer refunds for partially used subscription periods. Please refer to your specific agreement or contact our billing department for details.

8. Service Level Agreements and Support

8.1 Service Availability

We strive to maintain high availability for our cloud-based Services. Our target uptime is 99.9% per calendar month, excluding scheduled maintenance periods. We provide advance notice for planned maintenance when possible.

8.2 Technical Support

Support levels vary depending on your subscription plan. We offer:

• Basic Support: Email support with 24-48 hour response time (included with all plans)
• Standard Support: Email and chat support with 12-hour response time (available with higher-tier plans)
• Premium Support: 24/7 phone, email, and chat support with 1-hour response time for critical issues (available with enterprise plans)
• Dedicated Support: Assigned account manager and technical support team (available with custom enterprise agreements)

9. Data Privacy and Security

Your use of our Services is also governed by our Privacy Policy, which is incorporated herein by reference. You acknowledge and agree that:

• We implement industry-standard security measures to protect your data
• You are responsible for maintaining the security of your account credentials
• We comply with applicable data protection laws and regulations
• Certain data processing may occur outside your country of residence
• You should review our Privacy Policy for detailed information about our data practices

10. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information disclosed during the course of our business relationship. This confidentiality obligation survives the termination of these Terms.

Confidential information does not include information that:

• Was already lawfully in the receiving party's possession
• Becomes publicly available through no fault of the receiving party
• Is lawfully obtained from a third party without confidentiality restrictions
• Is independently developed by the receiving party without use of the disclosing party's confidential information

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that:

• Our Services will be provided in a professional and workmanlike manner
• We have the necessary rights to grant the licenses described in these Terms
• Our Services will substantially conform to the documentation provided

11.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that our Services will be uninterrupted, error-free, or secure
• Warranties that any content or data will be accurate, reliable, or complete
• Warranties that our Services will meet your specific requirements

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRAMINIO, ITS AFFILIATES, OR ITS SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OR INABILITY TO USE OUR SERVICES
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVICES
• ANY INTERRUPTION OR CESSATION OF OUR SERVICES
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE
• ANY ERRORS, OMISSIONS, OR INACCURACIES IN OUR SERVICES
• ANY THIRD-PARTY CONDUCT OR CONTENT

IN ANY CASE, OUR TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless GraminIO, its officers, directors, employees, agents, affiliates, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our Services in violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Any User Content you submit or transmit through our Services
• Any unauthorized access to your account

14. Termination

14.1 Termination by You

You may terminate your account and discontinue use of our Services at any time by providing written notice or through your account settings. Upon termination:

• Your access to our Services will be immediately revoked
• Any outstanding fees or charges will remain due
• We may retain your data as required by law or our data retention policies

14.2 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:

• Breach of these Terms or other applicable policies
• Non-payment of fees
• Fraudulent or illegal activities
• Security risks or suspicious activities
• Extended periods of inactivity
• Discontinuation of our Services

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra, India.

15.2 Dispute Resolution

In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiations. If negotiations fail, the parties agree to submit to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.

16. Export Control Compliance

Our Services may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and regulations, including but not limited to:

• U.S. Export Administration Regulations (EAR)
• U.S. International Traffic in Arms Regulations (ITAR)
• European Union export control regulations
• Indian Foreign Trade Policy and regulations
• Other applicable local export control laws

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to trade embargoes or sanctions.

17. Miscellaneous Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated herein, constitute the entire agreement between you and GraminIO regarding your use of our Services and supersede any prior agreements or understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If we waive any default by you, we will not be deemed to have waived any subsequent default.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without your consent, including in connection with any merger, acquisition, or sale of assets.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, internet outages, or government actions.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms or our Services, please contact us:

These Terms and Conditions are effective as of January 25, 2026 and apply to all users of GraminIO's websites, software products, and services worldwide.